Business Support Apprentice

Main Responsibilities

Provide business support for the whole organisation to deliver services to all older people within the county of Hertfordshire. Maintain the offices as a safe and productive place to work. Provide IT support and business administration. Prepare events and marketing materials. Complete Business Administration Level 3 Apprenticeship course. Observe AUKH values and demonstrate its behaviours.

Key tasks

Maintain office facilities, including printers, a franking machine, phones, signage, etc., and handle deliveries and posts. Ensure the safety of the offices by executing the health and safety policy, including fire safety and first aid. Manage stationery, events and marketing materials, including placing orders and distributing them. Order and deliver equipment and any other items required by the organisation. Prepare, distribute, and provide induction for IT equipment, such as laptops and phones. Administer and deliver induction for our Case Management System (CharityLog), Microsoft SharePoint, Office 365 and other systems we use. Working with our IT support service, respond to IT issues for our staff. Manage the Age UK Hertfordshire website and handle public complaints, feedback and donations. Provide support in maintaining policies and procedures and produce reports for the Senior Management Team. Be a point of contact for issues for our staff. Maintain client and staff confidentiality at all times. Carry out other relevant work as agreed with the line manager.

Training:

An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.

Training Outcome:

Once the apprenticeship is completed, there is an opportunity to progress to the Business Support Coordinator role.

Employer Description:

Age UK Hertfordshire is a charity with the simple, yet vital, mission: “To support older people by delivering services that help make later life fulfilling and enjoyable experience”. Every year we reach thousands of older people and their carers, and have a high level of recognition across the County’s statutory authorities, voluntary sector and the public. Our services – some developed and delivered in productive partnerships – include “Active Ageing” Day clubs, Help in the Home, Dementia Support, Befriending and In-Touch Telephone Support, Nutrition and Dietetics Service, Hospital and Community “Navigation”, and Information and Advice.

This role will include occasional visits to other offices, clubs or events around Hertfordshire and also some flexibility to work from home.

Working Hours :
Mon - Fri 9am - 4:30pm including 30 mins unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience