Apprentice Claims Adjuster

Taking inbound calls while adhering to GDPR requirements; gathering FNOL details, reviewing/considering policy terms Setting up new claims in the company's bespoke Claims Management System (CMS) Handling introductory calls and emails to policy holders following FNOL Requesting supporting documentation/evidence from policy holders and/or brokers to progress claims via telephone and email Liaising with experts where it is deemed necessary to appoint. Assessing policy coverage based on information/evidence provided, interpreting policy wording Completing quantum and adjustment calculations from evidence provided and policy wording to determine claims pay-outs Corresponding with insurers regarding policy interpretation, coverage, repudiations and approval for claims outside of the company's Delegated Authority (DA) Processing AML/Sanctions searches and claims payments including all associated MI Investigating subrogation opportunities Exploring salvage opportunities Reviewing files on our CMS, ensuring MI has been recorded accurately (via a checklist) before closing

Training:

You will work towards your:

Insurance Practitioner Level 3 Apprenticeship Standard Certificate in Insurance (Cert CII) Level 2 Functional Skills in English and maths (if required)

Training will be via Davies, virtually. Off the job training will be calculated in line with apprenticeship duration. Training schedule has yet to be agreed upon, further details will be made available at a later date.

This standard aligns with the following professional recognition:

Professional membership of the Chartered Insurance Institute for 3 Professional membership of the Chartered Institute of Loss Adjusters for 3

Training Outcome:

Upon successful completion of this apprenticeship you will be able to apply for a role (if available) with Mac Marine Claims Ltd, or apply for roles within other organisations.

Employer Description:
MAC Marine Claims Ltd. are Third Party Administrators with a difference – we’re the UK’s specialists for yacht and small craft claims. Thanks to a tight focus on the marine market, we have an unrivalled ability to ensure claimants get exactly what they’re entitled to: nothing more, nothing less. Operating in both the Lloyds of London and domestic marine markets, we combine industry best practices with a more personal approach. Our team aim to deliver the very best customer journey from first notification to settlement. For us, it’s about transparency. Speed. And treating every case as if it’s the only one we’re working on.

Working Hours :
Monday - Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4.00pm (breaks to be confirmed).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience