Customer Service Apprentice

Answering the telephone in a polite and professional manner with a focus on supporting patients to access the appointment most suited to their needs and responding to all queries in a timely manner.  Receive and make calls as required.  Take messages as appropriate. Efficient use of the appointment system, booking appropriate Clinicians including Extended Access (EA) appointments, booking into the correct appointment and times.  Recording sufficient and accurate information. Liaising professionally between clinical, admin staff, patients, and other agencies to carry out appropriate tasks including but not exclusively:  Patient Access Requests, how to use online services/portals, copies of text results and letters  Completing Tasks in a timely manner, accurately and ensuring actions are communicated between patients and other agencies, reporting any issues arising to a senior member of staff Process post (incoming and outgoing) including liaising with Workflow and Courier, other services as required, maintaining confidentiality and ensuring data breaches are minimised Actioning prescription requests accurately, timely and in line with current policy

Training Outcome:

There is scope to grow within the reception and administration teams at the surgery.

Employer Description:

The Colte Partnership is a GP super-partnership, formed in June 2017. It brought together 8 local GP surgeries across Colchester and Tendring, serving approx. 80,000 patients. With the combined workforce, skills and knowledge, we are in a unique position to assist our patients across the county.
We pride ourselves on working to be at the forefront of Primary Care in our region and have many exciting ventures on the horizon.

Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself – with specialist clinics, social prescribing and innovative support such as regular dementia cafes.

We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling.

Working Hours :
Monday to Friday. Shifts TBC.

Skills:
Communication skills,IT skills,Administrative skills,Team working,Patience