Chief Operating Officer Hospitality, IT & an Experience-Led Business £150,000

Chief Operating Officer Hospitality, IT & an Experience-Led Business £150,000

Salary: £140,000 – £150,000 + Bonus

Location: London Based + UK Travel (with future European exposure)

My client is open to background, technology is a key part of this role and leadership, open to events backgrounds

My client is a dynamic, experience-led hospitality business with an established UK presence and ambitious expansion plans across both the UK and European markets. Combining a strong passion for hospitality with innovation and technology, the business is entering an exciting phase of growth and transformation.

My client is seeking a highly commercial and hands-on Chief Operating Officer to lead operational performance across multiple locations, drive scalable growth, and support international expansion. This role requires a leader who thrives in fast-paced environments, understands multi-site operations, and brings a forward-thinking mindset, particularly around technology and operational systems. A strong focus on sales performance, brand growth, and marketing strategy will be central to success in this role.

This opportunity would suit an experienced Operations Director or existing COO ready to take ownership of a growing business and help shape its next chapter.

Responsibilities:

Lead day-to-day operations across the UK business, ensuring consistency, quality, and operational excellenceWork closely with sales and marketing teams to drive revenue growth, brand positioning, and customer acquisitionDevelop and implement commercial strategies to increase sales across all channels and locationsPartner with the senior leadership team on strategic planning, budgets, and financial performanceDrive operational scalability to support UK growth and future European expansionDevelop and implement systems, processes, and technology solutions to improve efficiency and performanceOversee multi-site operational teams, providing leadership, coaching, and performance managementLead procurement strategy and supplier management across the businessEnsure compliance across Health & Safety, licensing, legal, and regulatory requirementsSupport new site openings, acquisitionsChampion innovation, digital transformation, and data-led decision making

The Ideal Chief Operating Officer:

Proven senior operations leadership experience within hospitality, leisure, or multi-site service businessesDemonstrable experience driving sales growth and working closely with marketing functionsExperience managing complex multi-site operations across the UKCommercially astute with strong financial acumen and experience managing multiple P&LsPassion for hospitality combined with a genuine interest in technology, systems, and IT-driven solutionsExceptional leadership skills with experience building and developing high-performing teamsHands-on, solutions-focused, and comfortable operating both strategically and operationally

 

If you are keen to discuss the details further, please apply today or send your cv to Stuart Hills or call 0207 790 2666