Care Navigator / Reception Apprentice

Monitoring the online triage system throughout the day in the hub with the oncall doctor and non clinical staff (Receptionists), work as a team

Patient contact and communication:

Answering phone calls and responding to patient queries Explaining how the digital triage system works and helping patients submit requests on line in the practice Reassuring patients and managing expectations about response times Communicating outcomes to patients of triage decisions when required

Appointment and task management:

Booking appointments based on triage outcomes from the on call GP Cancelling, rebooking, or rearranging appointments

Training:
You will attend National Business College in Huddersfield, one day per fortnight for off the job training

Training Outcome:
To develop into Receptionist or Administration role within the Practice

Employer Description:

Our aim is to work in partnership with our patients and staff to provide a safe, effective, caring and responsive service for our community. Taking pride in making a positive difference in people's lives by enhancing the local services made available to them in a well-led, forward-thinking organisation.

Working Hours :
Monday to Friday 30 hours per week Shifts to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative