Customer Service Apprentice

Greet patients and customers politely at the counter
and on the phone Receive and process prescriptions (NHS and private) Label, assemble, and check medicines under thepharmacist’s supervision Manage stock: ordering, unpacking deliveries, and checking expiry dates Maintain accurate patient and prescription records Handle cash, card payments, and NHS exemption checks Support the pharmacist with services (e.g. MURs, NMS, flu clinics, CPCS) Keep the dispensary and shop area clean, tidy, and organised Follow SOPs, legal requirements, and confidentiality rules at all times Deal with basic patient queries and refer clinical questions to the pharmacist

Training:
Training is conducted in store and a trainer will be allocated to the learner for on/off job learning May require travel to other sites for assessments (local)

Training Outcome:
Potential to go on to further training Possibility of full time employment upon completion

Employer Description:

Newline Pharmacy Ltd t/ Glendale Pharmacy, is a
community pharmacy that has recently undergone
change of management.
We want to encompass NHS services as well as
Private services to deliver the best healthcare to the
local demographic in Northumberland.
The team is very motivated and has a good rapport
with local surgeries. However, we require a young
person who has clear direction and is aspiring to
develop a career in pharmacy.

Working Hours :
Monday - Friday, 10:00 - 16:00 Saturday, 09:00 - 12:00 (TBC)

Skills:
Communication skills,Customer care skills,Team working,Initiative,Non judgemental,Patience