Apprentice Medical Receptionist

Working alongside a skilled, dedicated and supportive reception team, you will provide a comprehensive and efficient service to the practice population. You will:

Receive, assist and direct patients in accessing appropriate services or healthcare professionals in a courteous and welcoming manner Demonstrate the principles of effective active signposting.  Provide administrative support to patients and practice staff, and will be jointly responsible for undertaking a number of administrative duties such as processing correspondence and supporting the management of clinical recall systems

The post-holder will be required to work flexibly to cover periods of sickness and annual leave.

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:
Opportunity to progress into Medical Receptionist, Medical Administrator, Reception / Customer Service / Administrator positions

Employer Description:

Ashbourne Medical Practice is a large teaching and dispensing practice serving a growing population of 10,600 patients from a modern, purpose built premises in the centre of Ashbourne. Our multi-disciplinary team includes GPs, ACP/ANPs, pharmacists, physiotherapists, a mental health practitioner, a practice nursing team and supportive non-clinical teams. We are a highly respected practice who embraces the collaborative agenda and has a reputation for delivering excellent patient care. We work collaboratively with three other practices as part of the South Dales Primary Care Network.

Working Hours :
Full time hours to be worked during core opening hours of 08:00 - 18:30, Monday to Friday. Working hours will be provided at least one month in advance.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience