Apprentice Property Team Administrator

The purpose of the role is to undertake a wide range of administrative tasks for the Property Management Division at Stiles Harold Williams Partnership, ensuring the efficient day-to-day management of all properties under instruction.  

Key responsibilities include:  

Inputting and amending records of the property management database, Qube, using prescribed forms and set Quality Assurance procedures Preparing Works Orders using Qube and set Quality Assurance procedures Assisting the Team with collation of data and documents, i.e. CPSE’s, Completion Statements, management information for onboarding or handover of [new] instructions Assisting the FM/Sustainability Team with collation/obtaining of property data and documents   Assisting FM/PM Team with updating tenant/contractor details in the helpdesk data base   Keeping tenant contact details when notified of changes informing all relevant teams including Property Management Accounts.  Managing all relevant mailboxes with particularly focus on Utilities and PTA mailbox Using PTA system to assign tasks and load tasks when instruction provided directly by PM   Working with the various building Service Charge Budget Booklets and assisting Property Managers in compiling data to be used in those Ensuring all utility (gas, electricity and water) and Business Rates or Council tax accounts are in the correct account names and dates and are processed for payment promptly Assisting with obtaining competitive quotations from contractors for works at properties, in line with the service charge budgets or client instructions, for approval by the Property Managers, who will give authorisation before proceeding Assisting with the processing and arranging payment of contractor and other invoices from client funds Raising fee account invoices for Property Managers on Business Central Organising payment of annual insurance premiums and recoverable electricity   To build relationships with the tenants, clients and SHW colleagues and deal with issues when they arise To also build relationships of trust with contractors via Safe Contractor, to ensure that they are available at times of urgency To work closely with Property Managers and other department colleagues, to enhance the client service levels delivered by SHW so that quality standards are achieved To develop a general understanding of all aspects of property management

Who you will be:  

Turns work around promptly and ensures customer service standards are maintained Has exceptional attention to detail and works with property managers to ensure accuracy of stored information and efficiency when collating information  Builds up professional working relationships with clients, lessees and contractors easily and ensures messages are answered clearly, promptly and efficiently  Works to current office methodology and suggests improvements (subject to approval) 

Training:
Business Administration Level 3 Apprenticeship On the job training with experienced colleagues

Training Outcome:

There is an opportunity for a full-time job upon successful completion of the apprenticeship as a Property Team Administrator.

Employer Description:
Stiles Harold Williams Partnership is a well-known company with expertise in commercial, residential and mixed-use property. They have experts in office, industrial, and retail property, supported by our specialists in Investment, Town Planning, Development, Healthcare & Medical, Roadside, Charities, Airports, Leisure and Leasehold Reform. Their management teams look after over 1,000 different properties across the differing sectors and throughout the UK. With ten offices across London and the Southeast, they pride themselves in providing expert service and peerless market knowledge in specific local markets.

Working Hours :
Monday to Friday 9am - 5.30pm with remote learning and occasional attendance at Crawley College

Skills:
Works on initiative,Team player,Confident,Good telephone manner,Excellent communication,IT and MS Office Literate,Organised,Able to prioritise,Willingness to learn,Motivated,Committed,Reliable and helpful,Asks for help,Offers assistance