Director of Front Office

Director of Front Office

Location: Horseshoe Bay, Texas
Salary: $80,000 – $100,000 + Bonus
Employment Type: Full-Time

Compensation & Benefits Overview

Competitive base salary with performance-based bonus401(k) with employer matchComprehensive medical, dental, and vision benefitsRelocation assistance availablePaid vacation and holidaysAdditional wellness and insurance benefits

Lead the Welcome at a Well-Known Lakeside Resort

I am hiring on behalf of a well-known luxury resort located in the heart of the Texas Hill Country. This resort is seeking an experienced and hands-on Director of Front Office to lead all front-facing guest operations and elevate the arrival and departure experience. This role is ideal for a hospitality leader who thrives in a high-touch environment, leads from the front, and is passionate about delivering exceptional guest service.

The Role

As Director of Front Office, you will set the tone for the guest experience and oversee all aspects of front office operations.

Key Responsibilities

Lead and oversee Front Office operations with a strong focus on service excellence and team coordinationEnsure outstanding guest satisfaction by proactively resolving issues and implementing best-in-class service standardsEstablish clear goals, coach leaders, and foster a positive, high-performing cultureManage reservations forecasting, revenue controls, and occupancy strategiesOversee budgets and P&L performance related to Front Office operationsAct as a visible, engaged leader during peak periods, including weekends and holidays

Culture & Perks

This resort embraces an inclusive, people-first culture and values leaders who invest in their teams as much as their guests. Employees enjoy a lifestyle-driven work environment with access to resort amenities and a strong sense of community.

Additional Perks May Include

Resort amenity and recreation privileges (based on availability)Dining and retail discountsTravel discounts across a global network of hotel and resort partnersAssociate events, outings, and community activities