Arcade Customer Service Apprentice (Arcadia Darlington)

As an apprentice you will support guests across all activities, helping to create memorable experiences in a fun, fast‑paced environment while developing core customer service skills.

Welcoming customers and providing excellent customer service Supporting guest check-ins, issuing wristbands, and managing general guest flow Assisting with arcade floor operations, including basic machine checks and resets Serving drinks and snacks at the bar under supervision Maintaining cleanliness and presentation of the bar, café and arcade areas Supporting birthday parties and group bookings, including room setup and hosting Assisting with queue management and time-slot organisation Helping set up and close down areas at the start and end of the day Following all health & safety and safeguarding procedures Helping guests navigate VR stations, simulators and gaming equipment Ensuring a welcoming, safe and inclusive environment for guests of all ages

Training:

You will be completing the Level 2 Customer Service Practitioner Apprenticeship Standard with Darlington Borough Council Learning & Skills. This programme equips you with the essential knowledge, behaviours and practical skills needed to deliver high‑quality customer service across a variety of professional settings. Training is delivered through a blend of online learning and tutor‑led sessions, covering key topics such as effective communication, customer needs, problem‑solving, service delivery and professional customer interactions.

Throughout the apprenticeship, you’ll be supported by experienced tutors with real-world customer service and business experience. You’ll gain valuable hands‑on experience in the workplace, developing confidence as you support guests, handle enquiries, and contribute to the smooth running of the venue, while earning a nationally recognised qualification.

Training Outcome:

Successful completion could lead to full-time employment and further training.

Employer Description:

Arcadia Darlington is a multi‑level gaming and entertainment destination bringing an entirely new leisure experience to the heart of the town. Spread across two vibrant buildings on Skinnergate and High Row, Arcadia offers an unmatched mix of attractions including virtual reality stations, free‑roam VR adventures, high‑spec racing simulators, sports simulators, retro arcade classics, and modern Xbox and PlayStation gaming zones. Guests of all ages can enjoy the lively atmosphere while taking advantage of the on‑site bar and café, designed as a social hub for families, gamers, and groups to relax between activities.

In addition to its gaming floors, Arcadia has quickly become a top destination for celebrations with three children’s party packages, private party spaces, and a calendar of group events and after‑school activities. The venue blends cutting‑edge technology with nostalgic arcade energy, offering unlimited fun in a colourful, high‑impact environment built for exploration and excitement. Whether visiting for a quick session, a full family day out, or a birthday party to remember, Arcadia delivers a unique and immersive entertainment experience that keeps guests returning again and again.

Working Hours :
Shifts over the days/ hours below: Monday - Thursday, 3.00pm - 10.00pm. Friday, 3.00pm - 12.00am. Saturday, 10.00am - 12.00am Sunday, 10.00am - 10.00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience