Property Assistant Apprentice - Business Administrator

Perform a range of duties to support the smooth running of a portfolio of properties alongside your Property Manager Develop a detailed knowledge of the properties in your portfolio, building a strong rapport with 
residents and staff on site, as well as clients Be a main point of contact for customers across a number of channels, including phone calls, emails, and our online Customer Portal Ensure that incoming phone, e-mail and written enquiries from clients, residents, contractors etc, receive timely and appropriate responses  Give support to customers by answering their queries promptly and professionally through excellent communication at all times Foster trust and confidence in Principle by providing a high quality service to customers at all times Liaise as necessary with contractors to oversee planned, reactive, and remedial maintenance services 
through to completion across your developments Ensure works are completed to the required standards, in consultation with Property Managers, keep residents updated with progress Effectively work with contractors and supply partners to deliver high quality services and good value for money for customers Ensure insurance claims are efficiently administered Work on our property management system, MRI Qube, to ensure it is maintained with correct customer records and outstanding actions are monitored Provide administrative support to Property Managers to ensure all aspects of compliance and health & safety are adhered to in accordance with statutory requirements across your portfolio

Other Duties:

Office management duties including greeting visitors, managing post, receiving deliveries Keys management Attend and contribute to team, department and business meetings Contribute business-wide initiatives as required Any other duties commensurate with the nature of the post.

This is not exhaustive and will be reviewed periodically when adjustments may be made.
 

Training:

Business Administrator Level 3 

Training Outcome:

Successful complete a Business Admin Level 3 Apprenticeship

Employer Description:
Principle is a forward-thinking, customer-focused managing agent providing professional property management services nationwide. Principle manages modern apartment buildings, traditional blocks of flats, mixed use developments, private housing estates and private rented sector (PRS) developments, as well as portfolios of rented properties for residential or commercial landlords. It is our vision to positively impact the everyday lives of our communities and this vision guides us to deliver the highest level of property management services to our clients and customers. 

Working Hours :
Monday - Friday

Skills:
Communication skills,Organisation skills,Problem solving skills,Administrative skills