Customer Service Apprentice Level 3

Working as part of the customer service team, dealing with inbound calls and emails, responding to customer enquiries, resolving issues, and providing accurate information in a professional and timely manner.

Day-to-day duties include:

Processing orders - Raising quotes Updating customers on backorders Liaising with internal teams to resolve queries Managing complaints Ensuring excellent customer satisfaction

Training:

You will be enrolled on the Level 3 Customer Service Specialist apprenticeship. Training is delivered by our approved provider, BPIF Training, through online workshops, one-to-ones and formal reviews with an assigned tutor/expert. You will complete off-the-job training each week while gaining hands-on experience in the workplace.

Training Outcome:

After successfully completing the apprenticeship there will be the opportunity to join the customer service team full time or potentially into any other department within the company, dependant on preference.

Employer Description:
Banner Business Solutions Limited part of Evo-Group is a major UK-based multi-channel distributor of business supplies and services., it serves over 20,000 customers across the United Kingdom and Ireland by sourcing, storing, selling and delivering a wide range of products?from office essentials and facilities supplies to technology and workplace goods through its integrated logistics, sales and procurement platform. The company operates with its own extensive distribution network and transport fleet to provide next-day delivery and fulfilment services across diverse sectors. It is one of the largest specialist distributors in its industry and focuses on efficiency and customer centric supply chain solutions.

Working Hours :
37.5 hours Mon - Fri 8.45am to 5.15pm.

Skills:
Administrative skills,Attention to detail,Communication skills,Creative,Customer care skills,Organisation skills,Problem solving skills,Team working