Apprentice Operations & Admin Assistant (Compliance, Reporting & Sales Support)

Key Responsibilities Operational Administration Support

Provide administrative support to operations to help ensure jobs run smoothly from start to finish Coordinate operational paperwork and job packs, site details, access arrangements, scope notes, PO references Liaise with internal teams to confirm scheduling requirements, service delivery updates, and completion evidence Maintain organised filing systems (digital and/or physical), ensuring clear structure and version control Keep operational trackers updated, job status, variations, client requests, escalations, actions Compliance Administration Maintain compliance documentation for clients and internal requirements, policies, insurances, accreditations, RAMS support, certifications where applicable Ensure correct documentation is prepared, updated, and issued when required, client portals, email submissions, onboarding packs Track expiry dates and renewals (e.g., insurance, training, certifications, subcontractor documents). Support supplier/subcontractor onboarding checks and maintain records, right-to-work, insurances, compliance packs where relevant Assist with audits by keeping a tidy, accessible compliance audit trail Reporting & Performance Support Run and distribute regular reports, operations updates, outstanding actions, compliance status, sales/pipeline snapshots Maintain accurate data entry in CRM and trackers to ensure reporting is reliable. Prepare weekly or monthly summaries for management, jobs completed, upcoming workload, compliance status, outstanding issues Identify gaps or inconsistencies in records and correct them promptly Sales Assistance Support inbound enquiries and ensure they are logged, responded to, and tracked appropriately Assist with quote and proposal administration, templates, formatting, attachments, customer details, follow-up scheduling Update pipeline stages and ensure handover information to operations is complete and accurate Support customer communications where needed, confirming details, arranging access, chasing approvals General business administration Handle day-to-day admin tasks such as correspondence, document preparation, meeting notes, and action tracking Maintain customer records and key information, contacts, billing details, site addresses, service requirements Ensure professional standards in all documentation and communications

Training:

Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full qualification Employment Rights and Responsibilities Skills, Knowledge, and Behaviours Standard and End Point Assessment Functional Skills in English, Maths, and ICT (if required) Other training will be provided by the employer as required to enable the fulfilment of the job role

Training Outcome:

Business Admin Level 3 apprenticeship qualification and potential permanent position.

Employer Description:
25 Years of London Electrical Services Excellence Our growth throughout London stems from a simple philosophy: deliver exceptional workmanship with a personal touch. When you invite us into your home or business, you’re welcoming a team that values your trust above all else. Our consistently positive online reviews reflect what our customers experience firsthand—professional electricians who arrive on time, communicate clearly, and treat your property with respect.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative