Apprentice Sixth Form Services Coordinator

The role combines front of house coordination with data management, administration and student support, and is well suited to someone who enjoys working with systems, processes and people in a busy and purposeful educational environment. You will play an important part in supporting students during a key stage of their education, while working within a team that values professionalism, collaboration and mutual support.

Key Responsibilities:

Reception, Communication and Systems

Coordinate Sixth Form front of house services, acting as the first point of contact for students, staff and visitors. Manage incoming telephone and email enquiries, ensuring queries are accurately logged, prioritised and directed to the appropriate member of staff. Oversee the Sixth Form general enquiries and admissions inboxes, supporting efficient communication and follow-up. Support student application and admissions processes, working with the Head of Sixth Form to coordinate tours and Open Events. Communicate professionally with parents, universities, employers and work-placement providers as required. Manage day-to-day enquiries relating to ID cards, timetables, transport and general Sixth Form operations. Respond calmly and appropriately to student issues, escalating concerns in line with pastoral and safeguarding procedures. Record and manage student absence information using Arbor, liaising with the Sixth Form Attendance Team as needed. Use Arbor to send texts, emails and letters to students in line with Sixth Form processes.

Administrative and Operational Support

Provide high-quality administrative and clerical support to the Sixth Form team. Create, manage and print Sixth Form student ID cards. Maintain and update Sixth Form documentation, including booklets, letters, forms and information materials. Oversee Sixth Form operational resources, including lost property, first-aid supplies, maintenance requests, stationery and student provisions. Maintain Sixth Form notice boards, including designing and updating posters and displays when required.

Student Support and Events

Coordinate physiotherapy and massage appointments for Sports and Dance Academy students, liaising with coaches and managing schedules. Support the planning, organisation and logistics of Sixth Form events throughout the academic year.

Training:

Business Administrator Level 3 Standard - EKC Training.

Once a month online workshops, College Trainer visit to the workplace once every 6-8 weeks.  

Training Outcome:

Upon completion, this role could lead in to a permanent position.

Employer Description:

The Sixth Form at The Canterbury Academy has over 800 students and is one of the largest in the county. Year 12 students transition from year 11 at The Canterbury Academy and from a wide selection of schools around Kent. Students here will benefit from specialist teachers, a dedicated team of Sixth Form staff and specialist facilities for Sixth Form students.

Students belong to one of our four colleges; Academic, Vocational, Sport or Performing Arts and can study a wide range of courses in combination, such as BTEC and A Levels together. We can be flexible and create bespoke timetables for our students, which allows students a lot more choice and variety in their study. Students can also join one of our elite academies in Sport, Performing Arts or Practical Learning and Enterprise Education.

Working Hours :
Monday to Friday, 8:30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative