Customer Support & operations Apprentice

Customer Service Duties and Responsibilities:

Respond promptly and professionally to customer emails and website contact form messages Resolve order issues such as missing items, wrong shipments, or delivery delays Provide accurate product information, help with order placement, and assist with discount codes or promotions Track packages and assist customers with delivery issues Process refunds and credits according to store policy Escalate more complex customer concerns to the business owner or manager Maintain a FAQ database and suggest improvements based on recurring questions Represent the Graceful Muse Paperie brand voice - warm, professional, and caring

Operational Duties and Responsibilities:

Oversee the daily flow of orders and ensure they are processed accurately and on time Monitor inventory levels and notify the owner when stock is low or out of stock Update product listings, variants, and prices on the website (e.g. when collections change or new collections launch) Assist in managing subscription orders, renewals, and failed payments

Production Duties and Responsibilities:

Assist in preparing sticker sheets, journaling kits, and other stationary products as needed Assemble product bundles or themed boxes and package orders neatly and according to brand presentation guidelines (e.g., tissue paper, thank-you notes, freebies) Help with product labeling and inventory tagging and perform quality control checks on finished products, flagging products that do not meet quality standards Work efficiently to meet daily or weekly fulfillment goals, especially during busy seasons or new collection drops Report supply issues or production errors to the Shop Owner

The successful candidate will need to be highly organized with great attention to detail. They must have excellent written and verbal communication and someone who has a creative eye for aesthetics and presentation. A positive attitude and a team player is a must.

This role will be supported by the Business Administration Level 3 qualification delivered by Starting Off.

Training:
Business Administration level 3 Remote training delivery Onefile VLE 6 hours of dedicated training time every week.

Training Outcome:
Possible ful time permanent position upon completion of the apprenticeship

Employer Description:

A small, independent stationery brand based in the UK, dedicated to creating thoughtfully designed products that inspire productivity and creativity. From journaling kits and planner stickers to planners and notebooks, their collections are crafted with care to bring beauty to planners and journals all over the world.

They are now   looking for a highly organised and detail-oriented individual to support with the daily operations. This unique role blends customer service, order management, and hands-on product preparation, ideal for someone who thrives in both digital and tactile environments.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Creative,Initiative