Apprentice Customer Service Parts Advisor

We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.

Duties:

Promote good customer relations Identify accurately customer requirements Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply Maintain and continually improve the quality of service provided to the customer Trained - to receive, inspect and check documentation of all incoming parts Trained - to adequately package material, which is to be dispatched from the parts department To carry out any additional duty relative to the parts department as requested

Training:

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

Training Outcome:

Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a paycheck all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.

Employer Description:

Moto-Tech Fleet Servicing is one of the largest independent garages in Bristol with branches in both St Philips and Bedminster. With prices considerably cheaper than that of a main dealer, we provide value for money combined with a professional, friendly and honest approach.

We offer a full range of garage services including MOTs (Class IV, V & VII), Servicing, Diagnostics & Repairs. We cover all makes of cars and light commercial vehicles.
 
Fleet servicing specialists
Moto-Tech are specialists in Fleet Servicing, whether you have a small or large fleet of vehicles, owned or leased, we can offer you a tailored solution that will save your company both time and money.

We are approved agents for most leasing companies, including Arval, ARI Fleet, Fleet Assist., GE, HSBC, Hitachi, PHH, Carillion, Lloyds, Lombard, Lex Autolease, Masterlease, Inchcape, Northgate, Pendragon, Seven Asset, Venson, Velo and more…

Working Hours :
Monday- Friday 7:30am- 5pm 40 Hours a week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience