Sales Apprentice – Sales Support and Customer Contact

Key Responsibilities:

Lead Identification and Qualification:

Review website visitor data and inbound interest from digital tools including Lead Forensics Identify businesses that have engaged with Flame online Contact businesses to confirm the correct waste or facilities decision maker Establish relevance of Flame’s services through clear and professional questioning Accurately create and update company and contact records in the CRM

Marketing Campaign Follow Up:

Call contacts who have engaged with Flame marketing campaigns Introduce Flame clearly and professionally Confirm interest, needs, and appropriate next steps Capture relevant information to support the wider Sales team Pass qualified leads to the appropriate sales colleague

Customer Interaction and Call Quality:

Conduct outbound calls in a professional, confident, and consistent manner Adapt communication style to different roles and stakeholders Handle objections and questions calmly and respectfully Ensure every interaction reflects Flame’s values and standards

CRM Accuracy and Sales Support:

Maintain accurate and timely CRM records including call outcomes, notes, and next actions Support sales pipeline hygiene through clean and reliable data Follow agreed processes for lead handover and follow up Work closely with Sales and Marketing to feedback on campaign responses

Standards, Compliance, and Professionalism:

Work to agreed activity and quality standards Follow GDPR and data protection requirements at all times Take ownership of workload, accuracy, and time management Represent Flame positively in all interactions

Training:
Work based learning and on the job training Working in partnership with our Training Provider SR Apprenticeships

This will include:

Monthly virtual teaching & learning sessions during work hours Work being set/submitted each month which may include, research, written work, work books, projects

Training Outcome:
Competitive salary and benefits package Opportunities for training, development, and industry-specific certifications A chance to make a significant impact in a growing, sustainability-focused business Supportive team environment

Employer Description:

Based in Nottingham, Flame UK is one of the UK’s leading independent waste management companies. We work with a huge variety of businesses and industries and have successfully handled every type of waste imaginable.

Drawing on decades of experience, we recognise that every company is different and tailor our support to each customer’s precise needs.

Independence and innovation are our watchwords. We act as your waste management experts and critical friend, always putting you first and acting on your behalf.

We can help you change the way you think, so that you work smarter to prevent waste. If you have a problem, we’ll sort it – providing the right equipment, and drawing on our national networks to source and manage the specialist people you need. In fact, we relish tackling the most complex of issues with modern, imaginative solutions.

Working Hours :
Monday - Friday, 08:30 - 17:00 with 30 mins unpaid lunch.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills