Room Service Manager

Room Service Manager

Reno, Nevada
Pay Range: $65,000 – $70,000 + Bonus + PTO + 401K + Benefits + Relocation Assistance

Overview:
We are seeking a dedicated Room Service Manager to lead day-to-day operations of a high-volume room service department. This role oversees supervisors, cashiers, bussers, and food servers while ensuring exceptional guest service, efficient operations, and team development.

Responsibilities:

Manage recruitment, hiring, training, scheduling, and performance of all Room Service team members.Supervise daily operations, ensuring high-quality food service and guest satisfaction.Resolve team member and guest issues, promoting positive communication and teamwork.Monitor labor, inventory, and expenses to meet budget and operational goals.Support menu development, pricing strategies, and implement operational best practices.Ensure compliance with all safety, sanitation, and alcohol service regulations.Prepare and review payroll, performance evaluations, and P&L reports.Maintain proper staffing levels and establish standard operating procedures.

Qualifications:

3–5 years of high-volume restaurant or hotel supervisory/management experience.Ability to obtain Alcohol Awareness and Food Safety certifications.Knowledge of POS systems and MS Office applications (Excel, Word, Outlook).Strong organizational, communication, and leadership skills.Professional appearance and adherence to grooming standards.

Perks & Benefits:

Comprehensive medical, dental, vision, and supplemental coverage401K plan with discretionary matchPaid vacation and holidaysEducation tuition reimbursementCareer development workshops and internal advancement opportunitiesDaily complimentary meal and weekly resort prizesRelocation assistance provided

Physical Requirements: