Customer Service Apprenticeship

Dealing with customer enquiries & convert into orders via email and telephone Continually maximising sales opportunities Working with our extensive supply chain to ensure our exceptional levels of customer service is continuously achieved. Raise hire/sales contracts on the Inspire programme. Investigate & resolve queries with both customers & suppliers. Follow company policies and procedures relating to hire desk processes

Training:
Customer service Practitioner Level 2 Functional Skills maths and English - if required  Training to be delivered in the workplace online portfolio

Training Outcome:

Career path and progression with experience, you could: become a customer service team supervisor or be promoted to customer services manager. take up a job in training, human resources or marketing. move into other areas of a business, like sales or account handling. 

Employer Description:

K&C Hire and Supply have a wide range of MEWPs nationwide, next-day availability on almost any machines. ​K&C operate with access to thousands of branches across the UK. 

 

Working Hours :
Hours of work: 8.30am – 5.00pm Monday - Friday 1 x hour lunch. 20 Days plus Statutory bank holidays.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience