IT Apprentice

Serve as a point of contact for customers seeking technical assistance using the helpdesk system. Respond to ICT Support requests in a timely fashion to ensure minimum disruption to Teaching and Learning at all times. Perform remote troubleshooting through diagnostic techniques and pertinent questions. This may be in person at all of Newham’s venues or via remote connection To adopt a proactive approach and responsibility in providing ICT support, advice and one to one training to staff, students, and junior team members Determine the best solution based on the issue and details provided by customers Direct unresolved issues to the next level of support personnel To install, maintain, upgrade, and repair a wide range of ICT equipment Record events and problems and their resolution in logs using the helpdesk Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Installing and configuring computer hardware, software, systems, networks, printers, and scanners To work supporting our partner sites to provide occasional off-site technical support To maintain an inventory of computer hardware and software including licences Repairing and replacing equipment as necessary Possibly training more junior staff members Install and upgrade both systems and application software as required adhering to all licensing regulations Record accurately and prioritise support requests, outcomes and time taken in the Helpdesk software To assist in providing a purposeful, effective, and supportive environment for learning

Training:

This apprenticeship is delivered as a day release, you will be required to attend college once a week. 

Level 3 Information Communication Technician Behaviour, Skills and Knowledge

Training Outcome:
There may be an opportunity to progress into permanent employment after successfully completing the apprenticeship

Employer Description:

The merger of Newham College London and NewVIc Sixth Form Centre, offers you more choices than ever. One of London’s Top-Performing Colleges – Newham College has been a top-performing further education college since 2018, helping students achieve high success rates and strong career outcomes.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience