Customer Service & Sales Support Apprentice

Act as the first point of contact for the business, responding to telephone calls, emails, and online enquiries in a professional and friendly manner. Process customer orders accurately across multiple sales platforms, including the company website, Amazon, and eBay, ensuring high levels of customer satisfaction. Liaise with suppliers to confirm product availability and delivery times, sharing updates clearly with customers and internal teams. Raise and manage delivery and tracking enquiries with courier services such as Royal Mail, Parcel Force, and DPD, keeping customers informed throughout. Welcome visitors to the premises, creating a positive first impression and handling walk-in customer sales professionally. Manage customer returns, processing both resaleable and faulty items in line with company procedures. Support general office and administrative tasks, including data entry and maintaining a tidy, organised reception area. Provide flexible support to the wider team by assisting with additional tasks as required, contributing to the smooth running of the business.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

There is the potential for full-time employment at the end of the apprenticeship, offering the opportunity to continue developing your career with the company.

Employer Description:

Unvented Components Europe Limited is the UK’s leading online specialist in plumbing and heating spares, with particular expertise in unvented hot water cylinder systems. The company supplies discounted spare parts and expert, friendly advice across all major manufacturers. With warehouses holding thousands of parts, most orders are available for next working day delivery when placed before 4:00 pm.

Working Hours :
Monday to Friday, 8:00am - 5:00pm, with a 30-minute lunch break.

Skills:
Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Confidence