Apprentice Contract Support - Business Administrator

Established in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services to a broad range of clients. Based in the heart of Bristol we have experienced very healthy year on year growth and can therefore offer lots of opportunity and a stable and progressive work environment.

As an apprentice in the Service Delivery Team, you will support both internal colleagues and external clients by helping to process new and existing work orders. You will learn how to be an effective first point of contact, helping the team deliver a high standard of client service.

This role involves developing strong attention to detail, working in a fast-paced environment, and building confident communication skills.

Duties will include:

Learn to manage specific workflow statuses within the CAFM system Support the processing of work orders to meet client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) in line with our internal procedures Communicate with engineers and suppliers to gather updates and ensure work is completed within agreed timeframes Assist with diary management and completing tasks set by your Team Leader and the Head of Service Delivery Help meet client requirements and contribute to a collaborative and supportive team environment Work toward achieving targets and objectives set by the Head of Service Delivery Develop an understanding of business processes, compliance requirements, and best-practice standards

Training:
Business Administrator Level 3 Supporting and engaging with different parts of the organisation and interact with internal or external customers City of Bristol College Off site in its entirety

Training Outcome:
Strong possibility of full-time employment once apprenticeship is completed, further training and career progression

Employer Description:

Lancer Scott was established in 1998 and operates across the maintenance, repair, project, and construction sectors. We deliver services to both public and private sector clients, working within housing and commercial markets. The company remains independently owned and is managed by its original founders, supported by a board of directors with expertise spanning various industries. This diverse leadership enables us to offer tailored, high-quality services that meet the specific needs of our clients.

Working Hours :
Monday to Friday, 8.00am - 5.00pm, 1 hour lunchbreak)

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Initiative,An eagerness to learn