Business Administration Apprentice

Key Responsibilities:

To have responsibility for daily reporting– including downloading, checking and forwarding reports to clients (daily) To maintain accurate participant records, referrals, and attendance logs – including monitoring service user attendance and confirming participation to the client in a timely manner (daily) To support the scheduling and organisation of mentoring sessions and workshops – including liaising with mentors and managing session times on the inhouse portal (daily) To receive and send professional email on behalf of the company and to conduct telephone communication with families, mentors, and partners – ensuring all communication is managed and recorded, as appropriate (daily) Collation of weekly input for Key Performance Indicator reporting (weekly) Analysing simple data to produce session breakdowns, by client, by session and by cost (weekly) To prepare and organise programme materials, forms, and resources (ad hoc basis) Supporting the interview, recruitment and onboarding process for staff and mentors (ad hoc) Supporting with the referral process for new service users, including reviewing and recording data Receiving, checking, recording and processing invoices, fuel claims and expenses for payment Managing office supplies Learning to support meetings including setting up appointments, taking action notes and following up on actions To support PCSUK’s safeguarding and GDPR-compliant systems (ongoing – with training provided) To assist the team with general office, filing, and data management tasks (daily) Working across multiple functions, by providing administrative support and liaising with other teams Potential opportunity to rotate across other businesses and functions within the Group and to gain work experience or shadowing opportunities with our partner organisations

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:

No guarantee of future position can be offered; however, towards the end of the apprenticeship scheme, consideration will be given to any expression of interest, for suitable roles available.

Employer Description:

PCS UK, part of the Triangle Care Group, are specialists in working with challenging and hard to engage young people across a range of settings Our Challenging Me mentoring programme and targeted workshops are built around the idea that modelling a healthy, trusting and respectful relationship is the best way to engage young people. If we can engage them, we can reach them. And if we can reach them, we can start to arm them with the skills they need to drive the kind of changes they want to see in their own lives.

Our highly-trained mentors use their real-life experiences to relate with and re-engage the most hard-to-reach young people – those who have struggled to access education, those who have entrenched negative beliefs about themselves and the world around them, and those who feel powerless to overcome the challenges in their lives.

We use a multi-faceted approach geared towards prevention, support and de-escalation to take these young people on a journey, helping them recognise the relationships and experiences that have shaped them, and asking them to challenge the beliefs they have about who they are and what they can achieve

Who we work with:· Young people aged 10-18 · Looked After Children · Children in schools · Children in Pupil Referral Units (PRUs) · Virtual Schools · Staff who work with challenging young people 

We work with educational settings to improve outcomes for young people, as well as kick-starting positive change for the settings themselves. Through a bespoke programme of targeted support, we aim to re-engage vulnerable and hard-to-reach young people across Schools, PRUs, Virtual Schools and alternative settings.

We have seen first-hand how many families and young people in the community are struggling, through no fault of their own. Trauma, socio-economic hardship, addiction, domestic violence – they can all have devastating consequences for families. Our Social Outreach Mentoring programme aims to help them see a positive way forward, and begin taking steps towards the futures they want.

Looked After Children are facing possibly the worst projected outcomes of all young people. We want to change that. Our Challenging Me Mentoring programme can help improve outcomes for this vulnerable population, with targeted interventions and support that aims to empower them to take control of their own destinies. 

Working Hours :
Monday to Friday at 10:00– 18:00 37.5 hours paid work, plus 30 minute unpaid break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Punctual,Interest in Heath&Social Care