Apprentice Admin and Sales Assistant (Sales Pipeline, Invoicing & Business Administration)

Key Responsibilities: End-to-End Sales Pipeline Management

Manage inbound enquiries (phone/email/web) and respond promptly and professionally. Log and qualify leads, gather requirements, and ensure accurate opportunity records in the CRM/sales tracker. Prepare and issue quotes/proposals using company templates and pricing guidance. Proactively follow up quotes, progress decisions, and keep pipeline stages updated. Coordinate job start requirements once work is won (confirm scope, dates, access, site details, PO requirements). Maintain ownership of the opportunity through delivery milestones, ensuring all steps are completed. Track progress and provide regular pipeline updates to management (won/lost/pending, values, next actions). Invoicing, purchase orders & sales completion. Raise invoices accurately and on time in line with agreed terms, POs, and contract requirements. Confirm invoice readiness by checking: agreed scope, completed works confirmation/sign-off, PO details, and pricing. Submit invoices to customer portals/emails and ensure correct references (PO numbers, job codes, site/location). Maintain an invoice tracker: issued, due, paid, overdue, queries, credit notes (where applicable). Support credit control by politely chasing overdue invoices and resolving invoice queries quickly. Liaise with operations/field teams to confirm job completion, variations, and any additional chargeable works. Maintain all supporting documentation for audit trail (quote, acceptance, PO, completion evidence, invoice copy). Sales support & customer service. Coordinate diaries/meetings/calls and keep communication. flowing between customer and internal teams. Handle customer questions professionally and ensure quick resolution or escalation where required. Maintain excellent customer relationships to improve retention and repeat business. Prepare simple reports (pipeline, invoicing status, outstanding follow-ups, conversions). Business administration General admin support: document control, file management, templates, records, and correspondence. Keep customer and supplier records accurate and up to date (contacts, billing details, site addresses, terms). Ensure compliance with internal processes (version control, data handling, consistent documentation). Business Development Cooperation Support business development by researching prospects and compiling contact lists. Assist with outbound activity support (follow-ups, campaign admin, appointment scheduling). Help prepare tender/PQQ documentation and keep standard company info up-to-date (policies, accreditations, case studies).

Training:

Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full Qualification. Employment Rights and Responsibilities. Skills, Knowledge, and Behaviours. Standard and End Point Assessment. Functional Skills in English, maths, and ICT (if required). Other training will be provided by the employer as required to enable the fulfilment of the job role.

Training Outcome:

Business Admin Level 3 apprenticeship qualification and potential permanent position.

Employer Description:
25 Years of London Electrical Services Excellence Our growth throughout London stems from a simple philosophy: deliver exceptional workmanship with a personal touch. When you invite us into your home or business, you’re welcoming a team that values your trust above all else. Our consistently positive online reviews reflect what our customers experience firsthand—professional electricians who arrive on time, communicate clearly, and treat your property with respect.

Working Hours :
Monday-Friday 9am-5pm.

Skills:
Communication skills,Organisation skills,Customer care skills,Presentation skills,Initiative