IT Support Apprentice

Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations Utilise monitoring systems to proactively identify and resolve potential issues Conduct a thorough first line technical analysis of incidents including collection and analysing of relevant diagnostics Use management platforms and system tools to aid clear logical substantiated analysis of incidents Work with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle customer calls into Network Operations whilst on shift Ensure detailed handover to next shift of all open issues and planned maintenance Add, remove, configure network devices, updating the monitoring system and documentation Complete infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting You will deliver all set targets to contribute to a successful business function in line with the strategic objectives

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:
The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team

Employer Description:

We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.

Working Hours :
Shifts to be confirmed between the hours of 9.00am - 5.30pm

Skills:
Communication skills,IT skills,Team working