Apprentice Customer Service Assistant within the Community Alarms Team

As a member of Community Alarms Team, your role and main duties will consist of:

To assist in providing customers with all aspects of their support needs, with special emphasis on encouraging their independence – ensuring customer journey is an exemplary experience To respond to emergencies and support customers back to safety following a non-injurious fall, or liaising with 999 emergency services Be involved in and promotion of the needs of service users to instil confidence by encouraging independence Ensure the effective and safe use of equipment and other aids that have been assessed and provided to customers To have due regard at all times for the comfort, well-being and self-respect of all customers Work collaboratively with individuals, families, carers, communities and other professionals to ensure the best outcomes are reached for customers Ensure that all activity is accurately documented/recorded on the call handling Jontek system for continuity of support in accordance with policies and procedures To attend in service training and external training as appropriate, consistent with job role and responsibilities To be aware of own training needs and be committed to your own continuing professional development Report any accidents/complaints/untoward incidents to the Management Team in a timely fashion and in accordance with existing policies and procedures To report any incident of ill treatment to a resident, to the Manager and, if not satisfied with appropriateness of the action taken, to Senior Management It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment, in line with the Equality Act 2010 The post holder must at all times carry out their responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work Act 1974

Training:
The apprenticeship training will be delivered in the workplace and you will receive visits from a college assessor

Training Outcome:
This apprenticeship is a fixed term contract However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector

Employer Description:

Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday to Friday - exact start/finish times to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Empathy,Client confidentiality,Data Protection,Willing to learn,Respect for others,Flexibility