IT Apprentice

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

Aims and Purpose of the Post:

To ensure the smooth operation of the College’s IT networks To provide a high quality support service to Teaching and Support Staff, Students and other users of the College’s IT networks To provide support and ticket management via the IT helpdesk ticketing system The installation and maintenance of a range of software and hardware The identification of requirements for the continued development of the IT systems Perform assigned duties and tasks associated with information security and the related policies Represent IT Services in a positive manner across the college

Specific Responsibilities

Using the helpdesk system provide support to all users, resolving issues quickly and efficiently. Identifying recurring issues, and their long term solution Install, maintain and configure IT Hardware, including PC’s, Servers, Thin Clients, Classroom IT equipment, networking devices, IP telephones and printers To install and maintain a range of software for use by staff, students and other College clients Install and test new software as directed Configure and test application and operating system deployments using the College’s management tools To undertake proactive maintenance and monitoring across the IT estate and networks Proactively identify opportunities and methods to simplify and/or automate processes Manage incoming helpdesk requests, assign priorities, and ensure SLA’s are met Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager Communicate confidently and effectively with users at all levels To identify and report recurring network/software issues/trends to the Network Services and Development Manager To report potential and actual breaches of information security to the Network Services & Development Manager To ensure that the documentation relating to IT in the College is maintained in good order To customise standard software to meet specific internal requirements To assist in the maintenance and sustainable development of resources and commercial activities To attend both day and evening meetings, courses, etc. considered to be of benefit to the College and the individual To promote and adhere to the College’s Safeguarding Policies and Procedures To promote and adhere to the College’s Health & Safety Policies and Procedures To manage student conduct in accordance with College policies Promote the welfare of young people and vulnerable groups in all aspects of College life and to ensure safeguarding arrangements are adhered to at all times The active promotion of and commitment to best practice in equality, diversity & inclusion Contribute and demonstrate fully and at all times the positive promotion and role modelling of the College core values, generic competencies and professional behaviours expected of all staff employed by Moulton College Undertake any other duties as required by the Principal and as may be reasonably expected commensurate with the post. This may include either the temporary or permanent re-deployment to an equivalent grade of post within the organisation To manage student conduct in accordance with College policies

Training:

On the apprentices successful completion of the End-Point Assessment (EPA), the apprentice will receive the following:

Level 3 Information Communication Technician Apprenticeship Certification

This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.

The classroom training for the Information Communication Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

When the classroom training takes place will be agreed at the induction meeting between employer, apprentice and JBC Skills Trainer/Mentor. We advise a bi-monthly approach to each module.
Full days will be required on the training weeks and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home.

The class sizes are small (max 10 learners) so that discussions and assessment can take place between apprentices, peers and trainers.

Training Outcome:
Potential progression into a full-time role upon the completion of the apprenticeship

Employer Description:

We are a specialist land-based college with more than one hundred years' experience in training young people and adults in skills associated with the natural, built and recreational environment. We are committed to working closely with employers to ensure that the curriculum we deliver is relevant to their current and future needs. Whether you are a school leaver, returning to college after a break, looking for professional development or wanting to combine study with work, you'll find the perfect course at Moulton. We hope that you discover what makes Moulton so special by exploring our website but please get in touch if you have any questions about the College.

Working Hours :
Monday - Friday between 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness