Administrator Apprentice

To provide high-quality administrative and reception support to the practice, ensuring a welcoming, efficient and professional service for patients and visitors.

The role supports the smooth running of the practice through effective communication, organisation and teamwork, while maintaining confidentiality, safety and equality standards.

Key Responsibilities:

Act as the first point of contact for patients, in person and by telephone, projecting a positive and professional image Assist and direct patients to the appropriate service or healthcare professional in a courteous and efficient manner Manage the appointments system, including booking appointments, visits and telephone consultations Provide administrative, clerical and secretarial support to clinical and practice staff Process repeat prescriptions in line with practice guidelines Handle incoming and outgoing correspondence, messages, filing and data entry Maintain consulting rooms, reception areas and shared spaces to appropriate standards Order and monitor stationery and supplies, and assist with clinical waste procedures Support effective communication between patients, the primary healthcare team and external agencies

Confidentiality:

The post-holder will have access to sensitive patient, staff and business information and must maintain strict confidentiality at all times, in line with practice policies and data protection requirements

Health, Safety and Safeguarding:

The role includes promoting and maintaining health, safety and security by following practice policies, identifying and reporting risks, using infection control procedures, and undertaking required training. The post-holder must demonstrate due regard for safeguarding children and vulnerable individuals

Equality and Diversity:

The post-holder will promote equality and diversity by respecting the rights, dignity, privacy and beliefs of patients, carers and colleagues, and by acting in a non-judgemental and inclusive manner

Personal and Professional Development:

Participate in training and annual performance reviews Take responsibility for personal learning, development and performance

Quality and Teamwork:

Contribute to maintaining and improving quality within the practice Manage own workload effectively and work collaboratively with colleagues and external agencies Identify risks, suggest improvements and support audits where appropriate

Communication:

Communicate effectively with patients, carers and team members Adapt communication methods to meet individual needs

Training:
The apprenticeship will include a day release once a week at Middlesbrough College You will also have regular meetings with your assesor at your place of work to discuss progress

Training Outcome:
Potential permanent position upon sucesfull completion of the apprenticeship program

Employer Description:

Cambridge Medical Group in Middlesbrough is passionate about providing innovative primary care whilst preserving the solid foundations that General Practice was built upon. 

We have a highly skilled, dedicated team who are devoted to delivering the highest standard of care to outpatients and developing new and innovative ways of serving the needs of our patient population. 

Working Hours :
Monday - Friday, Hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Initiative,Non judgemental,Patience