Sales Assistant Apprentice

The ideal candidate will have experience of working within a team to complete common goals, IT skills are also preferable but not essential. Training will be given for all of RSG’s processes for shipping orders and goods.

Duties to include:

Processing orders via our Sales Order System (Sage 200C) Liaising with the RSG warehouse to ensure orders are shipped correctly on a daily basis Printing paperwork Booking deliveries Taking messages and passing to the appropriate person  Investigate and resolve customer queries quickly and patiently both by email and over the telephone  Check product availability for customer orders  Communicate with customers about their orders, including any delays or changes in delivery  Maintain accurate customer records and monitor stock levels  Overseeing sales via website maintenance  Learn how to use the database system - training will be given  Work as part of the sales team

Additional support will also be required through the sales office and assisting other departments where necessary.

Training:
Level 3 Business Administration at Redcar & Cleveland College Functional skills maths & English, if required

Training Outcome:

An opportunity for a full-time position at the end of the apprenticeship.

Employer Description:

Ransome Sporting goods is a trade only customer - we do not sell direct to members of the public or school bodies. We are more than happy to advise customers or schools in regards to equipment but purchases must be made through one of our valued retailers.

The quality and performance of our products remains key to our success. We continue to work together with our brands, factories and partners to achieve ever improving standards. We work with some of the world's leading brands within each sport to ensure our products meet the highest standards.

Working Hours :
Monday to Friday, 8.30am to 5.30pm, with 1 hour lunch break.

Skills:
Communication skills,IT skills,Customer care skills,Number skills,Team working,Initiative,Sport experience,Time management,Able to follow instructions,Able to develop relationships,Confidentiality