Administration & Customer Service /Parts Sales Apprentice

Call handling with customers including the sale of parts & products Dealing with customer queries, complaints and purchases Managing customer orders through entire process through CRM system including supporting an efficient and speedy dispatch and delivery Communicating directly with customers keep them informed of order process Supporting customers with product information and availability  Develop product and service knowledge through attendance of available designated training Drive smart sourcing utilisation to achieve On Time In Full (OTIF) target through increased levels of parts shipped direct to customers Responsible for the customer experience generated from parts sales through DiPerk and delivering on DiPerk Commitments Ensure full compliance within Health & Safety and quality regulations

Training:
Business Administration Level 3 Functional Skill maths & English if required No day release - in house training You will be allocated a min 6 hours per week to complete any Off the Job Training

Training Outcome:

Sales/Customer Service based roles. 

Employer Description:

DiPerk Powder Solutions are part of the wider Finning Group and are the only authorised Perkins distributor for the uk and Ireland with their headquarters based in Peterborough. They also have a facility in Dublin and engineers nationwide.The company provides engine, parts and support services. They also offer support for your chosen career with training and educational assistance and by encouraging you to continuously improve in everything you do. So if you are driven to go all out, go for it! One of the best things about working here is that you can keep learning and growing, moving into new roles within the business as your interests change. 

Working Hours :
Monday - Friday, 9.00am - 5.00pm. No weekends. 1/2-hour lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience