IT Service Desk Technician Apprentice

Key Responsibilities:

First-Line Support: Act as the friendly first point of contact for colleagues experiencing technical issues via phone and email Hardware Setup: Assist with unboxing, setting up, and deploying new laptops, desktops, and mobile devices for staff Troubleshooting: Learn to diagnose and fix common faults with printers, screens, and computer accessories User Accounts: Learn to administer user access and passwords using Microsoft 365 and Active Directory Connectivity: Assist the team in checking basic network equipment (routers/Wi-Fi) to ensure branches stay connected Asset Management: Help track our IT equipment and ensure the workshop is organised

Required Qualifications/Skills (The Essentials):

A passion for technology: You genuinely enjoy using computers and are curious about how they work Communication: You can speak clearly and politely to colleagues who might be stressed about a technical problem Basic Digital Literacy: Comfortable using Microsoft Windows and standard Office apps (Word/Excel) Reliability: Punctual, organised, and ready to learn Problem Solving: You enjoy fixing things and have a "can-do" attitude

Preferred Qualifications/Skills (Nice to have, not required):

Experience fixing your own PC, gaming console, or family member’s laptop Any previous exposure to Microsoft 365 or Windows 10/11 settings

Training:
Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills

Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship

Employer Description:

Motor Parts Direct first opened it's doors in Kettering in 1999.

We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car.

Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.

Working Hours :
Monday - Friday (8.30am - 5.00pm) Shifts TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Tech Savvy,Passion for IT,Troubleshooting,Hardware and Software,Motivated,Can do attitude,Willingness to learn