Tenancy Assistant - Hull
Tenancy Assistant – Hull (Temp Vacancy) Umbrella Pay Rate: £12.37ph Full-Time (37 hours)Job Purpose:
To deliver an excellent local housing management service to tenants and other stakeholders in the city.Deal with enquiries which may be in person, over the phone, in writing or via IT systems, assisting customers where possible or ensuring their enquiry is directed to the appropriate person or team.Provide a clerical and administrative service in a local housing team. Carry out visits outside the office for example showing customers around empty properties, inspecting gardens and communal areas.Provide an accurate cash collection service (at sites where payments are made) for tenants and customers.
Provide customers with an excellent enquiry service. Respond to enquiries received by the local housing teams where appropriate or ensure the enquiry is directed to the appropriate person or team in a timely way in line with service standards. Seek advice and support from more senior officers where necessary. Some enquiries will require you to make a written response.Treat customers with respect, demonstrating sensitivity for the customs, culture and beliefs of others. Deal with tenants and the public on a regular basis for example interviewing tenants in relation to their housing requirements usually at a local housing office, in the tenants own home or community venue. The behaviour of some customers may, at times, be challenging.
To promote and safeguard the welfare of children, young people and/or vulnerable adults.Working as part of a larger team of housing staff you may be providing a cash taking or front of housing enquiry service, based in allocations team or as part of a team of housing management staff where you will provide support to the team for example signing new tenants up to their tenancy agreement or recording tenants giving Notice to end their tenancy. Flexibility over own work location is required.Maintain an up to date knowledge of housing legislation, policies and procedures to respond to enquiries and maintain a working knowledge of other Council Services such as Council Tax or partner services such as Welfare Benefits.
Apply the Housing Services policies and procedures to work seeking advice and support from more senior officers where necessary. Where appropriate make referrals to other agencies for example referring safeguarding concerns.Meet or exceed performance targets, working flexibly to deliver the service to customers.Accurately record information on computer or paper records in a timely manner cross checking data where required for example recording the location of keys of empty properties or arranging the removal of rubbish from properties. Provide information such as simple statistics to staff and managers where required.Provide an efficient and accurate cash collection, daily collation and banking service at sites where cash is taken.Provide administration for the management of housing assets for example maintaining garage waiting lists, allocating garages, taking Notice from customers in line with policies and procedures. Demonstrate effective behaviours in line with the Councils Competency Framework.The Health and Safety at Work etc.
Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the council.
In addition to the Councils overall duties, the post holder has personal responsibility for their own health & safety and that of other employees; additional and more specific responsibilities are identified in the Council’s Corporate H&S policy.
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices.
4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact email@example.com