Reception & Administration Apprentice (Bewicke Medical Centre)

The duties and responsibilities to be undertaken may include any or all the items in the following list.  Duties may be varied from time to time under the direction of the manager, dependent on current and evolving workloads and staffing levels: 

Duties of the post:

Covering reception, meeting, and greeting patients Taking telephone queries and booking of appointments Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager Logging a variety of information into patient records using a purpose-built clinical system Provide a confidential, efficient, timely and accurate administration service Using Excel and Word to perform specific tasks set by the Operations Manager Scanning incoming correspondence into patients’ electronic records via the clinical system Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Supervisor
Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments system (training will be provided) Dealing with patients face-to-face in a professional manner.
Calling patients with reminders/results etc. Contacting patients by e-mail/letter with reminders/results

This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs.  The role will evolve as time and duties progress.

Training:
You will be completing the Level 3 Business Administrator Advanced Apprenticeship Standard with Darlington Borough Council Learning & Skills, Darlington The Business Administration Apprenticeship is designed to equip participants with the fundamentals required to work in any business environment. The programme can be delivered using a blend of on-line, anytime learning and expert-led classroom training covering core topics Throughout this Apprenticeship, participants will be supported by tutors who have worked in a business environment and have gained many years of experience and who can truly support you to develop the skills and knowledge required to work in a wide range of administrative roles

Training Outcome:
Successful completion of the apprenticeship could lead to full-time employment and additional training

Employer Description:

Bewicke Medical Centre is a well‑established GP practice located in Wallsend, serving a large and diverse patient community across Howdon, Willington Quay and parts of the wider North Tyneside area. The practice supports around 9,300–10,000 registered patients and offers a wide range of high‑quality primary care services.

As a training practice, Bewicke Medical Centre hosts foundation doctors and medical students each year, creating a supportive learning environment for developing healthcare professionals. The centre delivers a broad range of clinical services, including child health and development, primary care counselling, long‑acting reversible contraception (LARC), minor surgery, and learning disability health checks—all provided on site to meet the needs of the local population.

The practice is rated “Good” by the Care Quality Commission (CQC), demonstrating its commitment to safe, effective and patient‑centred care.With a dedicated team of GPs, nurses, healthcare assistants and support staff, Bewicke Medical Centre is focused on providing accessible, compassionate and efficient care.

The practice also supports modern NHS services such as the Electronic Prescription Service, making it easier for patients to manage medications. As part of the North Tyneside community, the centre prides itself on maintaining strong patient relationships, offering convenient appointment systems, and ensuring the surgery is accessible to all, including offering disabled parking and general onsite parking.

Working Hours :
Four and a half days per week, Monday to Friday, between the hours of 8.00am and 6.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience