IT Service Desk Apprentice

Provide 1st line IT support via phone, and Servicedesk Portal Log, manage and update service desk tickets accurately Communicate clearly with users, keeping them informed of progress and resolutions Troubleshoot IT issues remotely and, where required, visit other Comfy Group sites Learn and follow IT processes to ensure efficient issue resolution Assist with IT administration tasks such as ordering equipment and managing spares Demonstrate a positive, “can-do” attitude when supporting users Carry out other appropriate duties under supervision, as directed by the Head of IT Commit to completing the full apprenticeship programme and actively participate in all training sessions

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:

Comfy Quilts Ltd is a UK-based manufacturer specialising in the design and production of bedding products, including quilts, pillows, duvets and mattress protectors. A family-run business founded in the 1970s, the company supplies both its own brands and private-label products for major retailers and well-known names in the bedding industry.

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working