Operations Manager

Operations Manager

Ace Children’s Occupational Therapy Ltd

Location: Crondall, Hampshire – office based

Salary: £35,000 to £38,000 per annum depending on experience

Full time, permanent, 37 hours per week

Ace Children’s Occupational Therapy Ltd is a well-established private paediatric practice based in North East Hampshire, providing assessment and intervention services for children and young people aged 2 to 25 years.

Following an internal promotion, we are now seeking an experienced Operations Manager to support the continued growth of the practice and oversee its day to day operational, financial and IT functions.

This is a key role, working closely with the Practice Manager and senior leadership team to ensure the practice runs efficiently, compliantly and effectively.

About the role

The Operations Manager will take responsibility for the smooth running of the practice, with a particular focus on finance, IT and operational performance.

Key responsibilities will include:

Operations and administration

Managing the day to day activities and performance of the Operations and QA teamReviewing processes and identifying efficiencies to improve productivity and reduce costsOverseeing procurement and managing supplier relationshipsManaging company policies, procedures and facilities including health and safety

IT management

Acting as the main point of contact for IT and telephony mattersManaging system access, hardware, software and user permissionsLiaising with external IT providers to resolve issuesSupporting the rollout of new systems and upgradesOverseeing IT budgets, licences and information governance compliance

Financial management

Supporting budgets, P&L, cash flow and financial reportingManaging billing processes, utilisation targets and cost controlMonitoring performance against financial targets and identifying improvement opportunitiesPeople management and leadershipManaging recruitment, onboarding, appraisals and mandatory trainingSupporting staff wellbeing and promoting a positive workplace cultureActing as a key link between clinical and non-clinical teams

Compliance and quality

Ensuring regulatory and legal compliance including GDPR, DBS and professional standardsSupporting audits, insurance requirements and complaint handlingContributing to business planning, development and growth initiatives

About you

You will be an experienced operations or management professional with strong organisational, financial and IT skills, confident managing multiple priorities in a fast paced environment.

The successful candidate will ideally have:

At least five years’ experience in a management or supervisory roleStrong understanding of basic accountancy including P&L, payroll and expensesAdvanced IT skills including Microsoft 365 and Excel with experience using pivot tablesExperience of managing teams, performance reviews and appraisalsExcellent communication skills and attention to detailAbility to manage external suppliers and service providers effectivelyExperience within healthcare, private practice, SEN or working with local authorities and schools would be advantageous but is not essential.A full UK driving licence and access to a vehicle are required as the clinic is not accessible via public transport.

Benefits

Salary of £35,000 to £38,000 depending on experience25 days annual leave plus bank holidaysPension schemeDeath in service benefitHealth care and health insuranceOffice based role with home working available when requiredFlexible working hours between 8.30am and 5.30pm

Interested? Please apply with your latest CV.

 

 

 

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