Business Support Apprenticeship

Data entry and production of basic reports e.g using various packages - Word and Excel Collecting data from originators in your own, and other directorates and inputting this into record systems Transfer files electronically, including updating data, and preparing and sending files to other directorates through the secure website Maintaining and auditing supplies and stock and accounting for cash, including the maintenance of records Be accountable for controlled stationery Cover for telephone/reception acting as first point of contact for section, division or directorate Managing routine enquiries from members of the public Diary management for one or several supervisors/managers as required Checking availability of rooms for internal / external use as and when required Liaising with directorates and external agencies involved with their 'home' service Oversee appointments for members of section/division as required Dispatch appointments – collate responses Maintenance of reprographics equipment Administer fund-raising efforts Reporting faults to appropriate contacts, and contacting contractors as required Assisting with the production of service publications and seminar/course materials Updating publications/course materials by obtaining information and co-ordinating updates Updating schemes of work such as rotas for cover and similar, as required Job Description Collating, printing and copying reports and analyses Maintain databases and registers Review Connect and extract new documentation Using appropriate IT software packages for the production of publications and course/seminar materials and other documentation Ensure that an effective reprographics service is maintained, including supplies e.g. paper, toner etc Correspondence absences/telephone calls and passing on information Prepare correspondence, collect monies and progress chase non-payments Maintain regular management returns to payroll, HR and other points as required Taking notes at meetings and maintaining confidentiality

Training Outcome:

Career in Business & Administration.

Employer Description:

It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that: • is ready to embrace change, providing an environment in which you will be encouraged to make your mark • is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services • has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people • wants borough residents to have their say through our community forums • dedicates time to meaningful consultation and listen to the views of our residents • is working with the community to encourage active involvement of our residents We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan, Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.info

Working Hours :
To be agreed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience