Business Administrator Apprenticeship

Welcome and record patients arriving to see the Doctors, Nurses, HCA and visitors Making appointments Give out letters / blood forms etc. Help patients wanting to notify change of address or personal details Answer patient queries. Writing prescriptions in the pharmacy book. Each member of the reception team will have responsibilities assigned to them, sometimes daily, i.e. front desk or telephones, but also on a more permanent basis Most of the work however must be conducted on a team basis and you and other members of the team will be expected to assist one another when help is needed and take a full part in the general work

Training:
All training will take place in the workplace You will be allocated a 'work-based tutor' from Hopwood Hall College who will carry out regular visits with you in the workplace and will support you through your apprenticeship

Training Outcome:
You will gain a full qualification for a Level 3 Business Administrator

Employer Description:

As a GP Practice we aim to:

Provide the highest possible standard of communication and interaction with our patients, staff and local community

Assure that all patients, staff and visitors are treated with dinity and respect in meeting their needs

Respond positively to the medical needs of patients within the contraints of the NHS and our contractual obligations

Secure and sustain a safe and clean environment with facilities that meet the needs of patients, staff and the community we serve

To involve and support patients in their own care to help them make decisions to improve their health and that of their families and carers when necessary

Working Hours :
Monday - Friday, Hours will vary between 8.00am - 4.00pm and 10.30am - 6.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Non judgemental,Patience