Administrative Apprentice

The post holder will: 

Undertake postal services for the practice - this will involve franking outgoing post. Opening incoming posts daily and date-stamping each document. Define, scan and attach all incoming correspondence to relevant folders, working towards attaching to the patient record utilising DOCMAN functionality. Process incoming postal documents for GP’s daily. Complete administration via Emis, including finding matching patients whose details have not matched with the system. Support the processing of all weight management and diabetic eye screening results. Maintain the summarising Excel spreadsheet. Support the processing of GP2GP functionality on Emis.      Request patient notes for the deduction process. Support the processing of summarising medical records. Support the processing of reviewing and coding cervical smear results. Be part of the team responsible for providing adhoc services across both the Clinical Support Officers and the wider practice. Maintain confidentiality and be aware of the General Data Protection Regulations and security of patient data. Effectively support the nominated area of work as directed by the Team Leader.

Quality & Compliance

Identify and bring to the attention of the Team Leader any issues of quality and risk. Ensure high standards of own performance and take accountability for own actions, Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance. Work effectively with individuals in other agencies to meet organisational needs. Effectively manage own time, workload and resources. Help to ensure compliance with NHS, CQC and other industry-related regulations and standards.

Contribution to the Implementation of Services

Leave the workstation area tidy and ready for incoming colleagues, and provide information on any unresolved queries. Apply practice policies, standards and guidance and other legislation relative to the role and establish good standards of practice. Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Training:

This role will require weekly attendance at college to undertake the professional qualification element of the apprenticeship.  Paid time will be given to attend college, but in weeks where college is not open, attendance at Lion Health will be required and usual role activities performed.

Training Outcome:

There is the potential for a permanent position on completion of this apprenticeship.

Employer Description:

Lion Health is a GP practice situated in Stourbridge, West Midlands, UK. Specialisations of the practice include Family planning, Treatment of disease, disorder or injury, Simple surgical procedures, Diagnostic and screening procedures, Services for everyone.

Working Hours :
37 hours per week, between 8am and 6pm Monday to Friday.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Patience