Apprentice GP Receptionist

Operating the patient database (SystmOne) to book appointments, issue prescriptions, manage tasks etc. Operating and maintaining administrative systems on reception. Maintain practice and patient records, keeping all data secure. Central point of contact for admin requests. Receive and process payments and maintain records. Provide admin support for clinical staff, managers and clinical leads. Provide cover for the reception team Reception administrative duties. Maintain supplies of clinical stationery, e.g. prescriptions. General office tasks such as scanning, and photocopying and emailing. Personal development and training. Building security and complete opening and closing procedure. Confidentiality. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately Process repeat prescription requests Initiate contact with and respond to requests from patients, team members and external agencies Data entry of new and temporary registrations and relevant patient information as required Input data into the patients’ healthcare records as necessary Direct requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA forms, to the Data Quality Team Manage all queries as necessary in an efficient manner Run system searches for purposes of DNA, smears etc. Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and noticeboards Support all clinical staff with general tasks as requested Attend Practice and Team meetings

Training:

As part of your apprenticeship, you will be required to attend Sheffield College on day release one day per month. 

Training Outcome:

18-month fixed term contract with the possibly of a permanent contract on successful completion of the apprenticeship.

Employer Description:

Our dedicated practice team consists of doctors, nurse practitioners, nurses, health practitioners, nurse associates, pharmacists, health care assistants, attached health care professionals, officers, administrative staff and receptionists. Together, we provide a full range of general medical services. All patients registered with the practice can be seen at Porter Brook but our site at the City Campus is only available to students of SHU.

Our mission is to provide a high-quality, accessible service to patients in a welcoming environment where patients and staff feel respected and valued.

Of course, we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer several clinics and services to promote good health and wellbeing whatever your medical condition.

 

Working Hours :
Contracted times working within a rota. Monday - Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience