Apprentice Receptionist

Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Clinically code data on Emis Web Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients’ healthcare records as necessary Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner

Training:

Training to be provided:

Business Administrator Level 3 Apprenticeship Standard Weekly day release at CWCT, Radford, Coventry (Every Tuesday or Friday 9:30am- 4:30pm)

Training Outcome:
Potential for career advancement within the company as you gain experience and develop your skills

Employer Description:

Our original practice was established on Windmill Road in 1992; we moved to our current location at Longford Primary Care Centre in 2006. Since then, we have grown to provide care to over 7800 patients.The General Practitioners and staff at Windmill Surgery are committed to providing patients with the highest quality of care and work closely with our Patient Participation Group to ensure we optimise a high-quality, responsive service.

Working Hours :
Monday- Friday - Shifts will be confirmed on application being successful

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative