Inclusive Practice Admin Apprentice

Provide an excellent customer experience, acting as the first point of contact for enquiries from staff, students, parents, employers and external partners regarding SEND Working with colleagues, ensure all enquiries are dealt with appropriately and in a timely and accurate manner Work closely with the inclusive practice managers in supporting with exam access arrangements, AEB finding and SEND admin processing Provide support for staff on the use of systems such as ProAchieve, ProMonitor and interpretation of reports and information Work closely with the Director of Learning Support to audit and ensure the accuracy of data and reporting Liaise with the Associate Principal and managers to determine work priorities and ensuring College deadlines are met Co-ordinate information requirements and deadlines issued to curriculum teams, ensuring the information is completed and returned as required, in a timely manner and in accordance with College policy Receive incoming communication to the team via email or telephone and ensure all communications are handled efficiently and effectively Establish, maintain and develop effective administrative systems and procedures to ensure consistency and compliance to standards and quality Provide printing/photocopying services as and when required and liaise with internal customers regarding their requirements as necessary Maintain effective and secure electronic and manual filing and retrieval systems in accordance with General Data Protection Regulation (GDPR) requirements, which enable accurate and up to date information to be accessed quickly and easily

Training:

Level 3 Business Administration Training to be completed at Northumberland Campus.

Training Outcome:

There will be the possibility of a permanent role upon successful completion of the apprenticeship.

Employer Description:
At Education Partnership North East, we are passionate about transforming lives through education. As a leading education provider in the North East of England, comprising of Sunderland College, Northumberland College and Hartlepool Sixth Form College we are committed to providing outstanding teaching and learning experiences that help our students to achieve their full potential; and we are ambitious. We are currently the top performing General Further Education college in the North East for 16-19 student achievement and ranked 2nd nationally. We have a strong college community and encourage our staff and students to be their authentic selves, be respectful of others and to be innovative in how they deliver an excellent student experience by creating an exciting future for everyone working and studying across the group. As an employer, we are dedicated to creating a supportive and inclusive workplace culture where our staff can thrive. We believe that our employees are our greatest asset, and we are committed to investing in their development and wellbeing. We believe in equal opportunities and welcome applications from all sections of the community. We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.

Working Hours :
Monday - Friday (8.30am - 4.30pm)

Skills:
Administrative skills,Analytical skills ,Attention to detail,Communication skills,Creative,Customer care skills,Initiative ,IT skills,Logical,Non-judgmental ,Numeracy skills,Patience ,Presentation Skills,Team Working skills