Doctors Receptionist – Business Administration Apprenticeship

A receptionist’s role is a vital part of the practice helping patients navigate their way in the NHS.

The role is varied and challenging not limited to but encompasses the following key areas:

Answering Telephone Calls Booking appointments Dealing with queries Greeting patients and visitors Opening up/locking up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Dealing with clinical waste Provide cover across both main and branch sites Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Training:
The successful candidate will continue their studies with apprenticeship specialists RNN Group both remotely and from one of their campuses and onsite at work, giving you the training and support you need to become a well-rounded and successful Business Administrator The Apprentice Standard you will be studying is Business Administration - Level 3 Functional Skills if required

Training Outcome:
Clifton medical centre have employed multiple apprentices and they are still there years later having been promoted and are an integral part of the team – they want to provide you with long term employment after your course

Employer Description:

Clifton Medical Centre is a large town centre Practice with 13000 patients. We have a branch surgery at Wickersley and have an established multi-disciplinary team.

Working Hours :
Surgery is open 8.00am - 6.30pm Monday to Friday - you will work split shifts. Not open weekends or bank holidays.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience,Be reliable and punctual,Confident telephone skills,Enthusiastic and proactive,Work under pressure