IT Technician Apprentice

As an IT Support Apprentice, you will support the day-to-day running of IT systems and provide first-line technical support to internal users.

Duties may include:

Responding to IT support requests via phone, email, or ticketing system Setting up and configuring hardware such as PCs, laptops, printers, and mobile devices Installing, updating, and maintaining software and operating systems Troubleshooting common IT issues and escalating where necessary Assisting with network and systems maintenance, backups, and security protocols Maintaining documentation and asset registers Supporting users with Microsoft Office, Windows, and other business-critical applications Providing guidance on IT best practices and basic cybersecurity awareness

Minimum Requirements:

Full UK driving licence with access to your own vehicle Some form of IT background (education, college course, self-study, work experience or hobbyist experience) Some basic IT knowledge or experience (e.g. through school, college, or personal interest)

Desired Skills and Qualities:

Strong interest in IT, systems, and technology Good problem-solving and analytical skills Excellent communication and interpersonal skills both in person and via phone Willingness to learn and take initiative Ability to work independently and as part of a team Organised and reliable, with good attention to detail Can-do attitude with willingness to learn Attention to detail - recording work completed, steps involved, fixes used

Training:
Information Communications Technician Level 3 Apprenticeship Standard Bi-weekly live training sessions delivered remotely by your ICT Tutor

Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually

Employer Description:

ABM Computer Solutions is a trusted IT support and solutions provider, delivering reliable, practical technology services to businesses across the UK. We pride ourselves on our friendly, down-to-earth approach, strong customer relationships, and commitment to doing things properly. From day-to-day IT support to longer-term infrastructure and security solutions, we focus on helping our clients work smarter, safer, and more efficiently. ABM is a growing company where teamwork, learning, and progression are genuinely encouraged.

Working Hours :
Monday - Friday, between 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience