Business Administrator Apprentice

Receive visitors and telephone calls in a professional manner and deal with requests and queries or route calls to the right person Use the Company’s business management system (currently PASS) to record accurate details of conversations with clients and staff and communicate this to others using e-mails, texts and other means as appropriate Work with the Trainer to book new staff on their induction training and established staff onto their annual refresher training Chase up non-attenders in accordance with the Company’s training policy Keep the training matrix up to date so that it accurately reflects all the training undertaken by staff Assist with the recruitment of staff by; creating and placing adverts on Facebook, job Boards and other media,monitoring for responses and making timely contact with candidates, encouraging them to attend for interview Arrange timely interviews, booking the appointments in staff diaries and preparing the necessary paperwork Completing post-offer recruitment checks ensuring all legal requirements; DBS, references are met prior to shadowing Compiling paper and electronic personnel records Supplying new recruits with uniform, equipment and company identification Media and Communications on behalf of the Care Manager and Director, support where require the maintenance of the Company’s Facebook page, website content and other media communications, ensuring social and other media is kept active and relevant by agreeing and sometimes creating news, post and adverts for all forms of media Create and maintain staff and client personnel files. Periodically review them and update records such as driving licences and car insurance Ensure that all electronic records and paper-based filing and archiving is up to date and tidy and maintained confidentially at all times Contribute to ensuring that paper-based records that are no longer in use are archived in accordance with the Company’s filing and archiving policy, ensuring that they can be easily traced and retrieved should they be needed Implement and help to maintain all associated administration policies Contribute to Internal and External meetings as required Contribute to the timely ordering of stock and stationery and check and sign for receipt of stock arriving into the Company as required Contribute to office tidying, kitchen hygiene and recycling. Ensure that the Business Support and Care Managers are well informed of events, concerns, issues and complaints Follow the Company’s mail and post procedures Support the management of company vehicles in accordance with the Company’s Policies and Procedures Maintain records for annual leave, sickness and other absences as necessary The post holder may also be required to undertake additional duties from time to time, including deputising for other administrative staff as requested by the Business Support Manager

Training:
Business Administrator Level 3 Apprenticeship Standard Work-based mentoring One day every 2 weeks at Telford College Assigned assessor to visit you regularly in the workplace

Training Outcome:
Once you have completed your Level 3, there is an option to develop within the company

Employer Description:

Supreme Home Care provides comprehensive care services. Aside from standard care, we offer specialised services like out-of-hours and emergency care, reablement over a six-week period, rapid hospital discharge assistance, facilitating smooth transitions to long-term care arrangements, help with physical, learning and mental disabilities, as well as complex care.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working