Head of Operations - Luxury Estate, North Yorkshire

Head of Operations – Luxury Estate, North Yorkshire

Location: North Yorkshire
Salary: Negotiable

We are seeking an experienced and strategic Head of Operations to oversee and drive the day-to-day performance of a large, multi-faceted destination business based in Yorkshire.

This is a senior leadership role for an operationally excellent, people-focused professional who can balance commercial performance with purpose, quality, and long-term sustainability.

Reporting into the senior leadership team, the Head of Operations will have responsibility for overseeing multiple operational areas across a complex, guest-facing environment. You will ensure high standards, strong financial control, and seamless collaboration across teams.

You will be a proven Head of Operations, Operations Manager or Senior General Manager, ideally with experience in hospitality, leisure, estates, visitor attractions, or purpose-led destinations.

Responsibilities

Leading and coordinating operations across hospitality, accommodation, guest experience and estate servicesDriving operational excellence, consistency and continuous improvementManaging budgets, forecasting, and cost controlsDeveloping operational systems, processes and KPIsLeading, coaching and developing department heads and managersEnsuring compliance, health & safety, and operational governanceSupporting strategic projects, growth initiatives and new developments

Requirements

Strong multi-site or multi-department operational experienceExcellent commercial and financial understandingA calm, organised leadership style with gravitasThe ability to work collaboratively while holding teams accountableConfidence managing complexity and changeA genuine commitment to quality, people, and long-term impact