Customer Service Apprentice

Support and assist with the effective and efficient running of the quality within the Curriculum delivery team for documentation supporting course enrolments and completions Maintain student/apprentice data records including registers, ULNs, destinations/job outcomes, change requests and other reporting requests Deal effectively and professionally with telephone and face-to-face enquiries from internal and external customers Support student enrolments within the Group and work with the central MIS/Marketing teams throughout main enrolment Liaise with line manager to support College events including parents’ evenings, open evening, and awards event

Training:
Training will take place at Leeds City College, hybrid delivered once a week

Training Outcome:
Qualified Level 2 Customer Service Practicioner Possibly a full time job

Employer Description:

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience