IT Support Technician Apprentice (L3) – Edbro Hydraulics – Bolton, BL3 2JJ - £17,000p/a - 37hrs p/w

Helpdesk & User Support:

Provide first-line technical support via phone, email, remote and in person Log and manage support tickets using the IT service desk system  Diagnose and resolve common hardware, software, and connectivity issues Escalate more complex issues to IT Manager and external IT Support

Technical Tasks (Supervised Level 2 Exposure)

Assist with configuring and deploying PCs, laptops, printers, and mobile devices Support basic network troubleshooting under supervision  Help with user account management (password resets, permissions, access requests) Assist in maintaining asset registers and equipment tracking 

IT Operations & Apprenticeship Learning:

Work alongside IT Manager on small IT and company projects  Maintain good documentation and follow IT policies and procedures Participate in apprenticeship learning sessions, assessments, and coursework Apply new knowledge and skills to day-to-day tasks  Potential Exposure to Data analysis and report automation tasks 

Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard

The training covers the following core occupational duties: 

https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2  

Training Outcome:
During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician

Employer Description:

Founded as Edwards Brothers in 1909, Edbro has pioneered some of the most significant advancements in the hydraulic industry, including the first tipping body for vehicles and telescopic cylinders. With 53 patents throughout our history, innovation is in our DNA.

Today, we continue that legacy from our 220,000 sq ft, state-of-the-art facility in Bolton, where we design, manufacture, and supply advanced hydraulic cylinder solutions to customers around the world.

Working Hours :
Monday -Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.00pm. (likely working remotely once a week on release days to be undisturbed)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience,Passion for IT