1st Line Helpdesk Support Engineer Apprentice

We are looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn.

This role is not limited to basic password resets. A candidate who shows initiative, curiosity, and a proactive approach will be given the opportunity to build technical skills rapidly and take on increasing responsibility.

Engineers who perform well in this role will have a clear progression path to 2nd Line and eventually 3rd Line Engineer, working closely with senior engineers across a wide range of technologies and client environments.

Key Responsibilities:

Logging, managing, updating, and closing support tickets efficiently Providing first-line technical support via phone, email, and remote access Diagnosing and resolving common hardware, software, and user issues Carrying out daily IT systems checks and routine maintenance Supporting Windows desktop environments (Windows 10 / 11) Assisting with Microsoft 365 administration (users, mailboxes, Exchange, SharePoint) Supporting cloud-based services and Windows Server environments Assisting with Intune, Autopilot, and device provisioning Supporting mobile devices and Mobile Device Management (MDM) platforms Assisting with cybersecurity-related tasks and best practices Occasional on-site client visits alongside senior engineers Escalating complex issues appropriately while learning from their resolution

Training:

Information Communications Technician Level 3 Apprenticeship Standard.

You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.

Training Outcome:

Potential full-time position for the right candidate after completion of the apprenticeship.

Employer Description:

Swift Digital Solutions is a growing managed IT services and software solutions provider supporting a wide range of clients across multiple industries. We deliver proactive, reliable IT support and pride ourselves on developing our engineers through real-world experience rather than keeping them siloed in a call-centre environment.

Working Hours :
Monday - Friday (9:00am - 5:30pm). Shifts TBC.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Positive attitude,Motivated,Hard-working,Hardware and software,Troubleshooting