Business Administration Apprentice

Providing customer service to consumers and trade customers via telephone and email. Processing warranty claims and ordering replacement parts Processing credit card payments and despatching small goods Retrieving spare parts other items required from the warehouse spare parts area Providing administrative support to the Sales and Marketing/Product Management Team when required Sales and purchase order processing Assisting with stock take checking Keeping the showroom tidy and looking after visitors ensuring that there are drinks available and that the area is clean once they leave Any other tasks delegated by the Office Manager/Mentor

Training:
One day every two weeks at Telford College Assigned mentor in the workplace Assessor visits from Telford College

Training Outcome:
Customer service administrator

Employer Description:
We import and distribute garden furniture to independent and chain garden centres through out the UK. Turnover 24-25 circa £10m The apprentice will primarily work in our office as well as our warehouse when required to retrieve spare parts or help with dispatch paperwork. The office team are made up of: Marketing Manager Marketing & Data Administrator Office Manager 3 x Customer Services Agents 1 x Financial Controller 1 x Managing Director There are also 3 warehouse staff as well as 4 field sales agents that are in frequent communication with the team

Working Hours :
Monday - Friday, 9am-5pm with 1 hour paid lunch break.

Skills:
Communication skills,Team working,Initiative,Microsoft Office,Hardworking,Adaptable,Friendly and confident