Apprentice Operations & Support Services Coordinator (Professional Education)

NB. Role is home based with occasional travel to the London office.

You will learn all aspects and tasks undertaken by the Operations Team, on a rotational basis including:

Workbook Ordering:

Support the processing and tracking of workbook/study guide orders for Davies and third parties' learners, ensuring timely delivery Maintain accurate records of orders, distribution and queries Respond to queries from colleagues regarding workbook ordering Build relationships internally with our Delivery Teams to ensure maximum collaboration

Invoicing Support:

Assist with the preparation and processing of invoices

Workshop Coordination:

Support the management of the workshops inbox, responding to queries and scheduling learners as required Build relationships internally with our Tutors to ensure maximum collaboration

Data Analysis and Reporting:

Compile, analyse and present data reports as required

Operations/Support Inbox:

Support the management of the Operations/Support inbox, responding and actioning queries as required

Onboarding:

Support the onboarding of apprentices, building relationships with the Client Success team to ensure a swift and compliant onboarding process

Miscellaneous:

Represent and promote Davies Professional Education at external events and meetings Be prepared to roll up sleeves & support other Professional Education internal teams if required Build relationships across Davies to ensure collaboration across the Group Maintain learner and Davies Professional Education data in line with policies and procedures Comply with and implement relevant health, safety, security and welfare processes as required by Davies Professional Education or Davies Group procedures

Training:

You will work towards your:

Business Administrator Level 3 Apprenticeship Level 2 Functional Skills in English and maths (if required) Training will be via Davies, virtually

Training Outcome:
Upon successful completion of the apprenticeship you will move into a permanent Operations and Support Services Coordinator role

Employer Description:
We are the Professional Education Division of the wider Davies Group. We deliver professional apprenticeships & qualifications to accelerate careers. Specialists in insurance, financial services and regulated markets, we develop the professional and digital skills required to address today’s challenges.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. NB. Role is home based with occasional travel to the London office.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience